COMMITMENT LENGTH

The terms of your monthly commitment are either 3 or 6 consecutive months, after which time we’ll go month-to-month. 

COMMUNICATION GUIDELINES

We check email & text communication Monday through Thursday during daytime hours. If you text or email Sarah with something last-minute regarding that day’s lesson, it probably will not be seen since email & text communication is silenced during teaching hours.

USING ACUITY, OUR SCHEDULING SYSTEM

You’ll be handling scheduling for lessons as well as cancellations yourself via our scheduling system, Acuity, so make sure you always have your username & password saved that you created when you signed up. Do not create another login, as it won’t be tied to your currently scheduled lessons. If you need help signing up for Acuity, please visit this page where there are detailed directions: https://www.sarahhawkeystudio.com/acuity-registration/

LESSON AVAILABILITY

Our monthly availability will be open at the beginning of each month, if not earlier. If you don’t see availability in the coming months, this is why.

LESSON ROLLOVER POLICY

While we encourage our students to schedule all their lessons monthly, unscheduled lessons remain valid for as long as your subscription is active. However, due to limited availability, rolled-over lessons are capped at one extra lesson per month on top of your regularly scheduled lessons. 

PAYMENT POLICY

Your billing date after your initial payment will be on the 1st of the month. For example, if you signed up on September 12th, your next payment will be on October 1st.

Please ensure that your card has sufficient funds to avoid cancellation of your enrollment. In cases where your subscription has been cancelled because your card declined, an email will be sent to you with instructions on how to update your card. Please update your card within seven (7) days to retain your registration in the program.

CANCELLING YOUR ENROLLMENT IN MONTHLY LESSONS

After your minimum commitment, at any time if you wish to cancel your monthly lessons, please email us at hello@sarahhawkeystudio.com at least 30 days before your next billing cycle. This gives us the opportunity to wrap up your lessons intentionally, send you off strong, and make sure you leave with the tools and resources you need for the next steps of your vocal journey. I want you to finish out feeling confident and supported. Remaining lesson credits will expire at the end of the billing date. 

DUPLICATE APPOINTMENT PAYMENTS

If you accidentally pay for a single appointment when you still have sessions remaining in your package, we’re happy to issue a refund. Each refund includes a $15 processing fee to cover transaction and administrative costs.

To avoid this, please make sure you apply your package code when booking. If our team notices the duplicate payment, we’ll automatically process a refund minus the processing fee.

SHEET MUSIC

You are responsible for bringing sheet music to your lesson for whatever you want to work on. If you need music or you need a different key, you can buy the sheet music online, download it, and send me the PDF via email. Please do this at least 24 hours before your lesson, not during if at all possible so we don’t have to use lesson time on it.

PRACTICING

If I’ve asked you to practice something specific in your lesson, please prepare/practice that before your next lesson. Your integration of what you’re learning in your voice lessons happens during your dedicated practice time, so the best way to get the most value out of your lessons is to practice consistently.

LESSON CANCELLATION POLICY

Please cancel your lesson at least 24 hours in advance or more.

Late Cancellations:

If you have an emergency and need to cancel your lesson with less than 24 hours’ notice, you will not be able to do so in Acuity (our online scheduler) since these cancellation limits are set automatically. In this case, please email us at hello@sarahhawkeystudio.com to let us know you’re late-cancelling your lesson. Late-cancelled lessons are not eligible for rescheduling.

Switching to a Remote Lesson:

If you usually come to the studio, you can switch to a remote lesson by emailing us at hello@sarahhawkeystudio.com. If you need to switch to a remote lesson day-of, we might not see your email until it’s time for your lesson, but when you aren’t in the studio Sarah will wait 5-10min then take a look to see if you wrote me an email to late cancel or to switch to remote. It takes me a moment to manually change things and send you the new confirmation email with the link to log into your lesson. At this time, there’s not a way for you to do this on your own, in the online calendar. Please do your best to request switching to remote well in advance so we don’t miss lesson time.

NO-SHOW POLICY

If you skip your lesson without cancelling or giving us notice (called a no show) there will be a $50 fee charged to your card on file. Please respect my time and respect your colleagues in the studio, don’t no-show.

SNOW DAYS

Snow Day Procedures: If you are a singer who normally comes to the Fairfield County studio for in-person lessons and schools have a snow day, we may move all lessons that day to our remote lesson platform and you’ll receive an email or text notice and a new confirmation email with a link.

LESSON TIMLINESS

If you are running late for your lesson, your lesson will still end on time.

COVID PROCEDURES & ILLNESS

Don’t come to your lesson if you’re sick. There are other ways to connect with me that will protect your health and the health of our studio community. If you suspect you, your child, or someone in the household has been exposed to COVID-19, please cancel your lesson. I appreciate your consideration to my health and the health of your fellow studio community.

WHAT IF SARAH NEEDS TO CANCEL A LESSON?

If I need to cancel your lesson due to illness or some other emergency, we’ll credit your account with the lesson and you can schedule your next lesson on the online scheduler.

SPOTLIGHT SESSIONS: PRIVATE VIDEO INSTRUCTION ACCESS

Spotlight Sessions are private and customized video feedback from Sarah. Singer will submit a video or an audio, and Sarah will send back a recording of her feedback. 

• Up to 2 videos per month for those enrolled in one lesson per month
• Up to 3 videos per month for those enrolled in two lessons per month 

Unused video feedbacks DO NOT rollover to the next month and can only be used with an active subscription.

MODIFICATION

We reserve the right to modify these Terms at any time. By continuing to use the Service after we post any such modifications, you accept the modified Terms.

COMMITMENT LENGTH

This program runs from September 2025 to May 2026. The terms of your monthly commitment are 4 consecutive months, after which time we’ll go month-to-month.

COMMUNICATION GUIDELINES

We check email & text communication Monday through Thursday during daytime hours. If you text or email Sarah with something last-minute regarding that day’s lesson, it probably will not be seen since email & text communication is silenced during teaching hours.

USING ACUITY, OUR SCHEDULING SYSTEM

You’ll be handling scheduling for single lessons as well as cancellations yourself via our scheduling system, Acuity, so make sure you always have your username & password saved that you created when you signed up. Do not create another login, as it won’t be tied to your currently scheduled lessons. If you need help signing up for Acuity, please visit this page where there are detailed directions: https://www.sarahhawkeystudio.com/acuity-registration/

LESSON AVAILABILITY

Our monthly availability will be open at the beginning of each month if not earlier. If you don’t see availability in the coming months, this is why. You will be notified via email once it’s released, including a link to your scheduling page.

LESSON ROLLOVER POLICY

While we encourage our students to schedule all their lessons monthly, unscheduled lessons remain valid for as long as your subscription is active. However, due to limited availability, rolled-over lessons are capped at one extra lesson per month on top of your regularly scheduled lessons. 

PAYMENT POLICY

Your billing date after your initial payment will be on the 1st of the month. For example, if you signed up on September 12th, your next payment will be on October 1st.

Please ensure that your card has sufficient funds to avoid cancellation of your enrollment. In cases where your subscription has been cancelled because your card declined, an email will be sent to you with instructions on how to update your card. Please update your card within seven (7) days to retain your registration in the program.

CANCELLING YOUR ENROLLMENT IN MONTHLY LESSONS

After 4 months, at any time if you wish to cancel your monthly lessons, please email us at hello@sarahhawkeystudio.com at least 7 days before your next billing cycle.

PAUSING YOUR ENROLLMENT IN MONTHLY LESSONS

If you wish to pause your lessons but want to keep your spot in the studio, we apply a pausing fee per month:

• $50 per month for those enrolled in one lesson per month
• $75 for those enrolled in two lessons per month 

You may pause for a maximum of 2 months for the entirety of the program (between September 2025 – May 2026).

DUPLICATE APPOINTMENT PAYMENTS

If you accidentally pay for a single appointment when you still have sessions remaining in your package, we’re happy to issue a refund. Each refund includes a $15 processing fee to cover transaction and administrative costs.

To avoid this, please make sure you apply your package code when booking. If our team notices the duplicate payment, we’ll automatically process a refund minus the processing fee.

SHEET MUSIC

You are responsible for bringing sheet music to your lesson for whatever you want to work on. If you need music or you need a different key, you can buy the sheet music online, download it, and send me the PDF via email. Please do this at least 24 hours before your lesson, not during if at all possible so we don’t have to use lesson time on it.

PRACTICING

If I’ve asked you to practice something specific in your lesson, please prepare/practice that before your next lesson. Your integration of what you’re learning in your voice lessons happens during your dedicated practice time, so the best way to get the most value out of your lessons is to practice consistently.

LESSON CANCELLATION POLICY

Please cancel your lesson at least 24 hours in advance or more

Late Cancellations:

If you have an emergency and need to cancel your lesson with less than 24 hours’ notice, you will not be able to do so in Acuity (our online scheduler) since these cancellation limits are set automatically. In this case, please email us at hello@sarahhawkeystudio.com to let us know you’re late-cancelling your lesson. Late-cancelled lessons are not eligible for rescheduling.

Switching to a Remote Lesson:

If you usually come to the studio, you can switch to a remote lesson by emailing us at hello@sarahhawkeystudio.com. If you need to switch to a remote lesson day-of, we might not see your email until it’s time for your lesson, but when you aren’t in the studio Sarah will wait 5-10min then take a look to see if you wrote me an email to late cancel or to switch to remote. It takes me a moment to manually change things and send you the new confirmation email with the link to log into your lesson. At this time, there’s not a way for you to do this on your own, in the online calendar. Please do your best to request switching to remote well in advance so we don’t miss lesson time.

NO-SHOW POLICY

If you skip your lesson without cancelling or giving us notice (called a no show) there will be a $50 fee charged to your card on file. Please respect my time and respect your colleagues in the studio, don’t no-show.

SNOW DAYS

Snow Day Procedures: If you are a singer who normally comes to the Fairfield County studio for in-person lessons and schools have a snow day, we may move all lessons that day to our remote lesson platform and you’ll receive an email or text notice and a new confirmation email with a link.

LESSON TIMLINESS

If you are running late for your lesson, your lesson will still end on time.

COVID PROCEDURES & ILLNESS

Don’t come to your lesson if you’re sick. There are other ways to connect with me that will protect your health and the health of our studio community. If you suspect you, your child, or someone in the household has been exposed to COVID-19, please cancel your lesson. I appreciate your consideration to my health and the health of your fellow studio community.

WHAT IF SARAH NEEDS TO CANCEL A LESSON?

If I need to cancel your lesson due to illness or some other emergency, we’ll credit your account with the lesson and you can schedule your next lesson on the online scheduler.

SPOTLIGHT SESSIONS: PRIVATE VIDEO INSTRUCTION ACCESS

Spotlight Sessions are private and customized video feedback from Sarah. Singer will submit a video or an audio, and Sarah will send back a recording of her feedback. 

• Up to 2 videos per month for those enrolled in one lesson per month
• Up to 3 videos per month for those enrolled in two lessons per month 

Unused video feedbacks DO NOT rollover to the next month and can only be used with an active subscription.

MODIFICATION

We reserve the right to modify these Terms at any time. By continuing to use the Service after we post any such modifications, you accept the modified Terms.

LESSON VALIDITY

All lesson packages and programs are valid until 30 days from your sign up date only. Unused lessons will not be credited or refunded. 

COMMUNICATION GUIDELINES:

We check email & text communication Monday through Thursday during daytime hours. If you text or email Sarah with something last-minute regarding that day’s lesson, it probably will not be seen since email & text communication is silenced during teaching hours.

SHEET MUSIC

You are responsible for bringing sheet music to your lesson for whatever you want to work on. If you need music or you need a different key, you can buy the sheet music online, download it, and send me the PDF via email. Please do this at least 24 hours before your lesson, not during if at all possible so we don’t have to use lesson time on it.

PRACTICING

If I’ve asked you to practice something specific in your lesson, please prepare/practice that before your next lesson. Your integration of what you’re learning in your voice lessons happens during your dedicated practice time, so the best way to get the most value out of your lessons is to practice consistently.

USING ACUITY, OUR SCHEDULING SYSTEM

You’ll be handling scheduling for single lessons as well as cancellations yourself via our scheduling system, Acuity, so make sure you always have your username & password saved that you created when you signed up. Do not create another login, as it won’t be tied to your currently scheduled lessons. If you need help signing up for Acuity, please visit this page where there are detailed directions: https://www.sarahhawkeystudio.com/acuity-registration/

DUPLICATE APPOINTMENT PAYMENTS

If you accidentally pay for a single appointment when you still have sessions remaining in your package, we’re happy to issue a refund. Each refund includes a $15 processing fee to cover transaction and administrative costs.

To avoid this, please make sure you apply your package code when booking. If our team notices the duplicate payment, we’ll automatically process a refund minus the processing fee.

LESSON CANCELLATION POLICY

Please cancel your lesson within 24 hours in advance or more

Late Cancellations:

If you have an emergency and need to cancel your lesson with less than 24 hours’ notice, you will not be able to do so in Acuity (our online scheduler) since these cancellation limits are set automatically. In this case, please email us at hello@sarahhawkeystudio.com to let us know you’re late-cancelling your lesson. Late-cancelled lessons are not eligible for rescheduling.

Switching to a Remote Lesson:

If you usually come to the studio, you can switch to a remote lesson by emailing us at hello@sarahhawkeystudio.com. If you need to switch to a remote lesson day-of, we might not see your email until it’s time for your lesson, but when you aren’t in the studio Sarah will wait 5-10min then take a look to see if you wrote me an email to late cancel or to switch to remote. It takes me a moment to manually change things and send you the new confirmation email with the link to log into your lesson. At this time, there’s not a way for you to do this on your own, in the online calendar. Please do your best to request switching to remote well in advance so we don’t miss lesson time.

NO-SHOW POLICY

If you skip your lesson without cancelling or giving us notice (called a no show) there will be a $50 fee charged to your card on file. Please respect my time and respect your colleagues in the studio, don’t no-show.

SNOW DAYS

Snow Day Procedures: If you are a singer who normally comes to the Fairfield County studio for in-person lessons and schools have a snow day, we may move all lessons that day to our remote lesson platform and you’ll receive an email or text notice and a new confirmation email with a link.

LESSON TIMLINESS

If you are running late for your lesson, your lesson will still end on time.

COVID PROCEDURES & ILLNESS

Don’t come to your lesson if you’re sick. There are other ways to connect with me that will protect your health and the health of our studio community. If you suspect you, your child, or someone in the household has been exposed to COVID-19, please cancel your lesson. I appreciate your consideration to my health and the health of your fellow studio community.

WHAT IF SARAH NEEDS TO CANCEL A LESSON?

If I need to cancel your lesson due to illness or some other emergency, we’ll credit your account with the lesson and you can schedule your next lesson on the online scheduler.

CANCELLING YOUR REGISTRATION 

If you need to cancel your registration, we’re happy to issue a refund. Each refund includes a $15 processing fee.

MODIFICATION

We reserve the right to modify these Terms at any time. By continuing to use the Service after we post any such modifications, you accept the modified Terms.

MISSING A WEEK

Please be sure our lessons are a priority in your schedule. We don’t make up missed lessons or offer partial refunds for missing a week of lessons. You’re enrolling in the whole experience, not a single class. If you need to miss a lesson, please email us at hello@sarahhawkeystudio.com to let us know. If you prefer to keep working on the material during the week you need to miss, please ask Sarah to give you a special practice assignment.

COVID PROCEDURES & ILLNESS

Don’t come to our lesson if you’re sick. There are other ways to connect with me that will protect your health and the health of our studio community. If you suspect you, your child, or someone in the household has been exposed to COVID-19, please cancel your lesson. I appreciate your consideration to my health and the health of your fellow studio community.

WHAT IF SARAH NEEDS TO CANCEL?

If I need to cancel our lesson due to illness or some other emergency, I will have a guest teacher come or we will cancel class.

WITHDRAWALS/REFUNDS

If you need to cancel your registration, you can cancel up to 2 weeks in advance of our start date for a full credit or refund. If you cancel less than 2 weeks in advance, you’re eligible for a 50% refund. Withdrawals on our start date or after are no longer eligible for a refund or credit.

DUPLICATE PAYMENTS

If you accidentally made a duplicate purchase, we’re happy to issue a refund. Each refund includes a $15 processing fee to cover transaction and administrative costs.

If our team notices the duplicate payment, we’ll automatically process a refund minus the processing fee.

SPOTLIGHT SESSIONS: PRIVATE VIDEO INSTRUCTION ACCESS

Spotlight Sessions are private and customized video feedback from Sarah. Singer will submit a video or an audio, and Sarah will send back a recording of her feedback. The singer may submit up to one video within 30 days. 

• Up to 3 videos per month for those enrolled in Discover Your Voice or Foundations of Song & Vocal Artistry Small Group Voice Lessons.
• Up to 5 videos per month for those enrolled in Intermediate Vocal Craft & Technique or Advanced Vocal Artistry & Performance Semi-Private Lessons

MODIFICATION

We reserve the right to modify these Terms at any time. By continuing to use the Service after we post any such modifications, you accept the modified Terms.

ATTENDANCE & MISSED CLASSES

Enrollment covers the full class series, not individual sessions. If you miss a class, tuition is non-refundable and non-transferable.

IF SARAH NEEDS TO CANCEL

If I need to cancel due to illness or emergency, I will either invite a guest lecturer, provide a recorded lecture, or reschedule the class. Tuition will not be prorated or refunded.

WITHDRAWALS/REFUNDS

If you need to cancel your registration, you may do so up to 2 weeks before the start date for a full credit or refund. Cancellations less than 2 weeks in advance are eligible for a 50% refund. Withdrawals on or after the start date are not eligible for a refund or credit.

COMMUNICATION

For all questions, please email hello@sarahhawkeystudio.com. We respond to emails Monday through Thursday and aim to reply within 48 hours.

DUPLICATE PAYMENTS

If you accidentally make a duplicate payment, we’ll issue a refund minus a $15 processing fee.

INTELLECTUAL PROPERTY

All class materials, including written content, images, videos, audio, and recordings, are the sole property of Sarah Hawkey. These may be used for personal, non-commercial educational purposes only. Any unauthorized reproduction, modification, or distribution is strictly prohibited without prior written consent.

RIGHT OF PUBLICITY

By enrolling, you grant Sarah Hawkey the right to use your name, likeness, and photographs from class sessions for promotional and educational purposes, in any media format. You may opt out of this authorization at any time by notifying us in writing; in that case, future use of your likeness will be discontinued.

PROGRAM CHANGES & MINIMUM ENROLLMENT

Programs may be canceled if minimum enrollment is not met; in that case, registrants will receive a full refund or credit. Dates, syllabus topics, and guest lecturers are subject to change, though you will be notified promptly.

MODIFICATION

We reserve the right to modify these Terms at any time. By continuing to participate after we post modifications, you accept the updated Terms.